Privacy Policy

1.1 Customer Information: When you submit a trade-in quote or purchase a device, we may collect your full name, email address, phone number, postal address, and payment details (BSB and account number or PayPal email).

1.2 Device Information: We collect information about the device(s) you submit, including make, model, storage capacity, IMEI number, serial number, physical condition, and any diagnostic data obtained during inspection.

1.3 Quote and Order Data: We retain records of all quotes issued, orders submitted, inspection outcomes, and payment transactions.

1.4 Communication Data: If you contact us via email or Instagram, we may retain those communications for customer service and record-keeping purposes.

1.5 Website Data: We may collect anonymised data about how you use our website, including pages visited, time spent on site, and device/browser type through analytics tools.

2.1 To process your trade-in request and issue payment.

2.2 To verify device ownership and check against stolen/blocked device databases.

2.3 To communicate with you about your order, revised offers, or any issues with your device.

2.4 To comply with our obligations under Australian law, including anti-fraud and second-hand dealer regulations.

2.5 To improve our services and website experience.

2.6 To send you promotional communications if you have opted in. You may opt out at any time by contacting vfurbix@gmail.com.

3.1 Your personal information is stored securely. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.

3.2 Payment details (bank account/PayPal) are used only to process your payment and are not stored beyond what is necessary.

3.3 We do not sell, rent, or share your personal information with third parties for marketing purposes.

3.4 We may share your information with third parties only where required by law (e.g. reporting stolen devices to police) or where necessary to deliver our services (e.g. Australia Post for shipping).

4.1 All devices received by VFURBIX will be factory reset to remove personal data. This process is carried out as part of our standard inspection procedure.

4.2 We strongly recommend that customers back up and manually wipe their device before sending it to us.

4.3 VFURBIX is not responsible for any personal data that remains on a device due to a failed or incomplete reset caused by the device's condition.

5.1 Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device.

5.2 We may use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is anonymised and does not identify individual users.

5.3 You can disable cookies in your browser settings. Note that some site features may not function correctly if cookies are disabled.

6.1 You have the right to request access to the personal information VFURBIX holds about you.

6.2 If any of your information is incorrect, you may request that it be corrected.

6.3 To make an access or correction request, contact us at vfurbix@gmail.com. We will respond within a reasonable timeframe.

7.1 If you have any questions about this Privacy Policy or how we handle your information, contact us at vfurbix@gmail.com.

7.2 If you believe we have not handled your personal information in accordance with the Privacy Act 1988, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8.1 VFURBIX may update this Privacy Policy from time to time. The current version is always available at vfurbix.com/privacy.

8.2 Continued use of the VFURBIX platform after changes constitutes acceptance of the updated policy.